of our customers are satisfied with our Customer Service Representative’s ability to solve problems and 85% are satisfied with our level of technical knowledge
Stephen’s Story – Senior Customer Service Rep.
Stephen Boisvenue, Senior Customer Service Representative
Started at Motion Canada: October 1997
What do you like about working at Motion Canada?
We are a small branch of three people, so everyone wears lots of hats. No two days are ever quite the same, but that keeps it exciting!
Have you learned anything cool about yourself while working here?
I’ve always liked to help others out when and where I can, and this job has further shown me that l truly do enjoy being a problem solver. Big or small, every customer comes to you with a problem and if you solve it for them, you will be their first thought the next time they need a solution. It feels good to be that person to a customer!
Are you an introvert or an extrovert?
Primarily an introvert. However, close family and friends might disagree. And I think that to do my job well, I have to be at least a little bit extroverted.
You are given one million dollars – what are the first three things you do with it?
First, I would put some away for retirement. Next, I would help my kids get off to a good start financially. In today’s world that would pretty much take care of the million, but lastly I would make a donation to our church’s youth program. It was such a positive influence on both of my children who are now well-rounded young adults, so I would like to show the church that I appreciate what they’ve done for my family.
If you could travel anywhere in the world, where would you go and why?
There are a few places I’d like to see. My wife and I are both interested in ancient castles and medieval times, so to see Europe and check out some historical sites would be cool. But honestly, anything all-inclusive and tropical would also suit me.
Do you have any advice for anyone just starting at Motion Canada?
Everyone will eventually make a mistake on the job – no matter who we are or how experienced we may be. But I believe it’s how we handle the mistakes that sets us apart. If we can own it honestly, deal with it promptly, learn something from it and move on gracefully, a mistake can actually be an opportunity to grow and become better at what you do.
Another thing I’ve learned is that if you really get to know your customers, you will learn how to ask questions and find results that address their needs, versus simply supplying them with parts. You get to be a problem solver!
But most of all, Motion Canada is a great place to work! Leverage the opportunities we have here and make them work for you.